STANDARD BOOKING TERMS & CONDITIONS

CONTRACT OF HIRE

The hiring contract will be between you the Hirer and the Owner of the property for which the booking is made and shall be deemed to be made subject to these Conditions of Hire and governed by English Law. The contract is for the hire of the property for holiday purposes only. The Contract of Hire is not effective until written confirmation of the booking is dispatched to the Hirer.

INITIAL PAYMENT

Bookings will be confirmed upon receipt of the required deposit payment, this is typically 25% of the booking amount. However, if the booking is made within SIX weeks of the holiday commencement date, the full accommodation rental will be required to secure the date. *

BALANCE PAYMENT

The Balance of the Hire will be due for payment no later than SIX weeks before the holiday commencement date. The Owner reserves the right to cancel a holiday where full payment has not been received less than 38 days before the holiday commencement date. The deposit paid on the booking is non-refundable in all circumstances.

CREDIT CARDS AND BANK TRANSFERS

Payments made by bank transfer should INCLUDE any handling charges / any bank charges are to be borne by the customer. Some bookings are subject to a £35 standard one off booking fee payable with the initial deposit. This is non refundable.

VALUE ADDED TAX

Currently not applicable

CONFIRMATION OF BOOKING

Once a Confirmation of Booking has been issued, either by post or email, the Hirer is responsible for the published price of the property and any extras as shown on the confirmation. Any amendments to bookings, where applicable, will be subject to a £35 administration fee.

BOOKING CANCELLATION

Customers are strongly advised to make their arrangements to ensure insurance cover. If you are forced to cancel your holiday you must inform the Owner immediately. In all cases of cancellation, the deposit is forfeited.

COVID 19- Book with confidence guarantee.

Our guarantee will apply in the event of:

A national or local lockdown (in your locality or the holiday let that you have booked) that prevents you attending your holiday.
Self-isolation, as dictated by government guidance, where you or a member of your family is symptomatic, is diagnosed, or if you are required to isolate by track and trace (guest names must be stated at the time of booking in order for this to apply).

We will guarantee that:

If a local lockdown is in effect at the centre you have booked, we will firstly work with you to move your booking to another holiday let on a like for like basis.
If a change of holiday let is not a viable option, then we will look to amend your travel dates to a suitable, agreed alternative on a future date. Please note though that seasonal and annual increments may apply, this will be liable for by the guest.

What we require from you (at least one of the below):

Information from the NHS Covid-19 app showing that you have been requested to self-isolate
A doctors letter
A letter from school
A positive Covid-19 test result
Confirmation at the time of booking of the names of your additional guests.

We are continuously monitoring government guidance and our holiday lets have full and up to date Covid-19 risk assessments and procedures in place. If you have any further questions in relation to our Covid-19 booking guarantee, or would like to place a booking, please do not hesitate to contact a member of our team on 07949 266418 and we will be happy to assist you.

AMENITIES

The use of accommodation and amenities, where offered, are entirely at the user’s risk, and no responsibility can be accepted for injury, or loss or damage to user or visitor’s belongings.

PARTY MAKE UP AND NUMBERS

Under NO circumstances may any more than the maximum number of persons, as stated in the booking details, occupy a property. Single sex parties must be advised to the owner at the time of booking. Failure to do so may result in loss of deposit. Owners reserve the right to refuse admittance or eject customers if these conditions are not observed. In addition the Owners reserve the right to refuse or revoke bookings from parties that may in their opinion (and at their sole discretion) be unsuitable for the property concerned. No properties or rooms within properties can, under any circumstances be sublet to a third party or be supplied/used by guests not named at the point of booking. In all instances, the Owners reserve the right to refuse bookings if, in their opinion, this condition is violated.

HIRER’S RESPONSIBILITIES

The Hirer is responsible for the property and is expected to take reasonable care of it. All equipment, utensils, etc must be left clean and correctly replaced to their original location, and the property must be left clean and tidy at the end of the hire period. The hirer should also respect the neighbours right to privacy and a peaceful existence. Please see house rules for acceptable noise levels and times. These are printed in the welcome folder.

RIGHT OF ENTRY

The owners of the property or their agents shall be allowed the right of entry to the property at all reasonable times for the purposes of inspection or to carry out any necessary repairs or maintenance.

DAMAGE

Right of Entry The owners of the property or their agents shall have the right of entry to the property at all reasonable times for inspection purposes or to conduct necessary repairs or maintenance.

Responsibility for Damages All damages, breakages, or movement of furniture are the legal responsibility of the Hirer and the Hirer’s party. Notification of any damages or breakages must be made to the owner or key holder before the conclusion of the rental period. Costs incurred shall be refundable upon demand. Minor damage or breakages might not incur charges, but we reserve the right to charge bad tenants for extra cleaning, breakage, or damage. We also reserve the right to refuse future bookings. In the event of significant works or disruptions affecting the ability to re-let the property, the hirer will bear the costs until the property is re-let or compensate future guests unable to use the property.

Repossession The Holiday Home owner reserves the right to repossess the Holiday Home at any time if damage has been caused by the Hirer or any member of the Hirer’s party. In such cases, the Holiday Home Owner shall not be liable to refund any remaining portion of the hire terms paid.

All damages, breakages and moving of furniture are the legal responsibility of the Hirer and the Hirer’s party. They must be notified to the owner or key holder before the end of the holiday. Their cost(s) shall be refundable on demand. However, minor damage or breakages will not normally be charged but we do reserve the right to charge bad tenants for extra cleaning, breakage or damage and may refuse future bookings.

The Holiday Home owner reserves the right to repossess the Holiday Home at any time, where the Hirer or any member of the Hirer’s party has caused damage. The Holiday Home Owner shall not be liable to make a refund of any remaining portion of the hire terms paid.

Any Damages/Security Deposits charged by the owner and administered by the Owner will be cashed no more than one week before the holiday start date to allow for bank clearance and reimbursed promptly (usually within 7 working days) after the holiday (less any penalties which may be incurred). The Owner reserves the right to request payment of a security deposit should it be deemed necessary.

LEGAL

In the event of any dispute between parties it shall be referred to the jurisdiction of the English courts only and any actions shall be heard in the court for the area in which the property is located. Any disputes arising between you and the Owner, if not mutually resolved, can be referred to a single arbitrator agreed, or in the default of such agreement, to the President for the time being of the Law Society or Institute of Arbitrators. In either case, such arbitration would be subject to the provisions of the Arbitration Act of 1996 or any statutory modification thereof for the time being in force. All parties will contribute equally to the cost of Arbitration.

FORCE MAJEURE

Except where otherwise expressly stated in these Booking Conditions, we regret that we cannot accept liability or pay any compensation as a result of “force majeure”. In these Terms and Conditions “force majeure” means an event beyond the reasonable control of the Owner which the Owner could not, even with all due care, foresee or avoid including, but not limited to strike, lock-out, labour dispute, act of God, acts of terrorism, war, riot, civil commotion, malicious damage, compliance with a law or Governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, insolvency or bankruptcy of Owner, fire, flood, snow and storm, difficulty or increased cost in obtaining workers, goods or transport and other circumstances affecting the supply of goods or services.

AVAILABILITY

The Hiring Contract is made on the understanding that the property and its facilities will be available for the date’s states. Without prejudice to the foregoing, in the event that the property is not available or unusable through events arising outside of the control of the Owner then the Owner may be forced to cancel the booking. The Hirer will be advised as early as possible. The Hirer will not have any further claims against the owner. No compensation, costs, expenses or other sums (including without limitation the cost of securing alternative accommodation) will be payable in any other such circumstances by the owner.